YOUR PERSONAL INFORMATION – GENERAL DATA PROTECTION REGULATION (GDPR)
Therapist’s Name/Identity: Serenella Tronci
Therapist’s Contact Details:
- Telephone No: 07874 251577
- Email address: hello@eres-therapies.co.uk
Data Controller Contact Details: as above
Data Protection Officer: N/A
The type of personal information we collect
The information to be held is:
- Your contact details (full name, email address, phone contact number)
- Medical history and other health-related information
- Treatment details and related notes
How we get the personal information and why we hold it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- For informing about anytreatments and any advice I give because of your treatment
- For informing about your appointment (reminders, changes regarding your appointment)
- Any other relevant notice I need to give you in regards your treatment, appointment, health
We use the information that you have given us to:
- Provide you with the best possible treatment options, support and advice
Your information may be provided to us by you when you are using our website, online booking system, you contact us through social media, whatsapp/text messages.
Lawful basis for holding and using client information
Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information are:
- Your consent. You can remove your consent at any time. You can do this by contactingus (contact details at the top of this document)
- We have a contractual obligation
- We have a legal obligation: ‘Claims occurring’ insurance: (records to be kept for 7 years after last treatment), Law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26)
- We have a vital interest
- We need it to perform a public task
- We have a legitimate interest [to provide you with the best possible treatment options and advice]
As I hold special category data (i.e. health related information), the additional condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.
Protecting your Personal Data – How we store your personal information
I am committed to ensuring that your personal data is secure. To prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you. I will contact you using the contact preferences you have given me.
How long I retain your information for
I will keep your information for the following periods:
- ‘claims occurring’ insurance: (records to be kept for 7 years after last treatment)
- law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26)
Your data will not be transferred outside the EU without your consent.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at by using the Therapist’s Contact Details at the top of this document.
Therapist rights
If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you.
Your therapist must keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed.
Your therapist can move their records between their computers and IT systems without your permission if your details are protected from being seen by others.
How to complain
If you have any concerns about our use of your personal information, please contact us to request our GDPR Complaints Procedure document by using the Therapist’s Contact Details at the top of this document.